Frequently Asked Questions

 Getting started is simple! First, reach out to us directly so we can learn more about your pet care needs. From there, we’ll get you set up in our client portal where you’ll be able to request bookings, manage your schedule, make payments, and receive visit reports and photo updates after each visit.

Before services begin, we’ll schedule a free meet and greet so we can meet you and your pets, learn their routine, answer any questions, and make sure everyone feels comfortable. Once everything is set up, you can request visits directly through the portal whenever you need care!
 

 Yes! We offer free meet and greets so you can meet us beforehand and feel comfortable knowing exactly who will be caring for your pets and entering your home.
 

 A meet and greet is a free introduction visit where we get to meet you and your pet before services begin. This gives your pet a chance to become familiar with us, allows us to learn your routine and care instructions, and helps everyone feel more comfortable and confident before visits start. 

Absolutely! After each visit, you’ll receive a visit report along with photo updates so you can feel connected and reassured while you’re away.
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 Yes! We can administer oral medications as well as certain pet vaccinations when needed. Your pet’s safety and comfort are always our priority, and we carefully follow all instructions provided. 

 At this time, we do not accept snakes. For the safety of both pets and caregivers, we also cannot accept pets displaying aggressive behaviors that could place us in danger of being bitten or harmed 

 In most cases, yes! Unless your pet is a senior, has medical conditions requiring supervision, or struggles with severe separation anxiety, most pets are more independent than we often give them credit for. Our visits provide exercise, potty breaks, fresh water, feeding, attention, affection, and companionship while allowing your pet to remain comfortable in their normal routine and environment. 

 Many pets feel significantly more comfortable staying in their own home rather than being placed in an unfamiliar boarding environment. Staying home helps reduce stress and anxiety while allowing pets to keep their normal routines, familiar smells, favorite sleeping spots, and everyday comfort. It also removes the risk of interactions with unknown dogs that may not get along with your pet. 

 Cancellations made within 48 hours of scheduled services will receive a 50% cancellation fee. Same-day cancellations are non-refundable.
 

 Being bonded helps provide protection for your home and belongings, while being insured helps provide coverage in the event a pet is injured due to a mishap or negligence on our part while in our care. We believe professionalism, accountability, and trust are extremely important when caring for both your pets and your home. 

 We completely understand, your pets are family, and trusting someone else with them can feel overwhelming. That’s why we prioritize communication, patience, transparency, and building trust with both you and your pets. Through meet and greets, visit updates, photos, and personalized care, our goal is to help you feel confident knowing your pets are safe, loved, and in caring hands while you’re away. 

 Yes! We understand every pet has a different personality and comfort level. We take a patient, gentle approach and allow pets to build trust at their own pace.
 

 We currently service Hollywood, Hallandale, Dania, and Aventura. If you’re outside of our normal service area, feel free to reach out — depending on availability, we may still be able to dispatch a sitter to help!
 

 Absolutely! We happily care for multi-pet households and customize visits based on each pet’s individual needs and routine. 

 Yes! We do offer holiday services based on availability. Please note a 50% holiday surcharge applies on Christmas Day, Thanksgiving Day, New Year’s Day, and Independence Day. 

 At Lady and the Pet, we believe pets deserve compassionate, dependable care in the comfort and safety of their own home. We treat every pet like family and take pride in providing trustworthy, personalized care you can feel confident about while you’re away.